Aptia Case Study - Crisis Response Tool
The Client's Challenge
Post Hurricane Katrina, a global energy company’s Gulf Coast Operations had experienced
severe disruption. Several of the company's offices in the Gulf Coast region were
shut down and their employees were displaced. New Orleans Operations and Human Resources
contacted onsite Aptia Systems team members to provide an online solution, that
would assist with contacting employees and gathering information related to their
current personal and work status.
Aptia's Custom Solution
Within a matter of days, Aptia Systems had developed an application which allowed
our client's administrators the capability of tracking employee’s whereabouts, status
and information to address their immediate needs as a result of the hurricane. Our
client also used the data to assist affected employees, and relocate them to unaffected
facilities in close proximity.
Corporate Acceptance
As a direct result of the success experienced from the tool, clients Corporate office
adopted use of the application and requested that Aptia Systems take the workflow
a step further. Rather than simply using the application to account for employees
affected by an event, they chose to use the application to keep track of critical
employee information ‘pre-event’. An employee interface was designed so that end
users could access the application and update their own personal information. Aptia
Systems also designed a tie-in to the company’s SAP system, so that critical employee
data could be kept up-to-date. The employee’s current work location, emergency contact
information and various other work-related data was automatically updated weekly
via a bulk SAP import of data.
Corporate administrators were able to enter ‘events’ within the database and flag
an employee record with a specific event (or events). A robust ad-hoc reporting
interface provided a means for Reporting Administrators to extract custom reports as needed,
so that critical data could be acted upon in a timely manner.
A Vital Crisis Response Tool
With over 18,000 North America employee records in the system today, the application
has become a vital part of the Crisis Response Management process within the company.
Aptia Systems is well-known throughout the corporation as a partner that has risen
to the needs and met expectations as they relate to this solution. The client continues
to provide new ideas and enhancements for this application. The system continues
to be updated to meet the client’s needs, and stay ahead of today’s technologies.
Aptia Systems, Inc., 2500 Tanglewilde, Suite 300, Houston, TX 77063 - [T] 713.458.1070